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Refund Policy
1. Physical Products (e.g. Card Decks)
We want you to love your Date Escape products. If you're not fully satisfied, here’s how returns work:
1.1 Damaged or Defective Items
If your order arrives damaged or contains a manufacturing defect, please email us within 14 days of delivery with:
A description of the issue
Photos of the damage or fault
Your order number
We’ll arrange a replacement or full refund, depending on your preference.
1.2 Change of Mind
Under the Consumer Contracts Regulations, you have the right to cancel and return your physical order within 14 days of receiving it — no questions asked. To qualify:
Items must be unused and in original packaging.
You must contact us first before returning.
Return shipping costs are your responsibility unless the item was faulty.
1.3 Returns Address
We’ll provide our returns address by email once your return is authorised.
2. Digital Products (e.g. Downloadables, Guides)
Due to the nature of digital products, all sales are final. Once a file has been downloaded or accessed, we cannot offer a refund.
However, if you experience any technical issues accessing your files, please contact us at info@dateescape.co.uk and we’ll be happy to assist you.
3. Generated Date Ideas & Content
Our website provides dynamic and curated date ideas, challenges, and relationship inspiration. These are:
For informational and entertainment purposes
Not a replacement for professional advice
Not eligible for returns, refunds, or guarantees of specific outcomes
All generated content is provided “as-is,” and you are responsible for how you use it.
4. Late or Missing Refunds
If you haven’t received a refund:
1. Check your bank account again.
2. Contact your payment provider — it may take several days to process.
3. Still no luck? Email us at info@dateescape.co.uk and we’ll investigate.
5. Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we’ll guide you through the process.
6. Contact
If you have any questions about this Returns Policy or need help, reach out at:
Email: info@dateescape.co.uk